RETURN POLICY
For customers that have chosen our FREE SHIPPING (Without Tracking) option, please bear in mind that we will only provide you with our Proof of Shipping. You will NOT be able to track your order’s whereabout after that, the risk of the product not arriving your doorstep is there. If after 60 days, you still haven't received your order, we will escalate the matter to our tier 2 support team and refund your money, no questions asked.
If your order is over $75, we HIGHLY RECOMMEND you to choose our STANDARD SHIPPING (With Tracking) option, so that you will be able to track your order at all times, until it arrives your doorstep.
HOW DO I RETURN AN ITEM?
If you are not happy with your purchase and wish to return an item, or the goods recieved there is any problem please contact us within 7 days from receiving your order ASAP. Upon receipt of your request, we will process it immediately. Try to solve it within 30 days.
If you receive the parcel and find out that there is a shortage/wrong item (inconsistent with the items you ordered), please contact the offical email as soon as possible (within 24 hours), and send a photo to us. We will deal with it for you as soon as possible.
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
Only items purchased directly from (trimhive.shop) will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
Returned items must be in original packaging, including any accessories, manuals, and documentation.
Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in the acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.
Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
Returns made without a receipt may be refused.trimhive-border E-commerce Limited Company.
reserves the right to deny any return.
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Did you receive a faulty unit or the wrong product? Simply not satisfied with your order?
Please contact our Customer Support team to start the return process. Please include the following information:
Order number
Proof of purchase
Video or photo of the faulty product (if applicable)
Complete delivery address
Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do:
Contact the bank/credit card company. It may take some time before the refund is posted to your account.
HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made.
Any cancellation made after an order has been placed will be subject to a cancellation fee of 30% of the Total Price regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.
Please note that any orders that have already been packed or shipped cannot be canceled.
INVONTIVA®
About
Our Brand
Triquetra's Approach To Health
Triquetra's Approach To Health
One of our core mottos is "Discovered in nature. Optimized by science." This is based on the belief that we come from nature.
We are not separate from it; within nature is all the abundant bounty we need to achieve optimal health.
Discovered in Nature. Optimized by Science.
Like Sir Francis Bacon, we believe science is the exploration of nature. The
scientific method is the process of objectively establishing facts through testing
and experimentation. Every great natural discovery must be refined through
the stringent scientific method. Some in the medical machine would like
you to think that science and nature are at odds. But science allows us to
identify, refine and optimize the bounties provided by nature.
Health is not just physical - we also have mental, emotional, social, and
spiritual needs. All of these areas comprise our overall health: being unwell
in one aspect affects you in all the others. We believe in whole-being wellness.
It's time to take your health into your own hands and start living the life you
deserve. We all have the right to a healthy life free from barriers and obstacles,
and FOTFORM has found the highest quality, most ethically grown resources
Mother Nature provides to help you achieve that goal. Connecting with the
natural world can renew our mind, body, and spirit. We can find balance and
recovery. We can create harmony in our lives. It's time to start living a healthy
life full of vitality and joy. Use mother nature as your guide and FOTFORM
as your accomplice on your journey to wellness.
Health is your birthright! Claim it today!
Meet the Founder
At the young age of 42, Sean Gill, founder of Triquetra, found himself scared, confused, and sick. He was on his 12th day in the hospital, suffering from a multitude of different conditions; blood clots throughout his body (including pulmonary embolisms), lymph nodes the size of golf balls, kidney issues, terribly chronic fatigue, and significant gut conditions.
Before this complete health breakdown, Sean worked tirelessly for a tech startup, clocking an average of 75 hours per week. He lived on fast food and coffee, and like the American business culture likes to promote, he naively thought the "grind" was a noble feat and his health was just taking a temporary backseat.
Sean went to the hospital because he knew his body was truly shutting down. The doctors were simply baffled; after countless testing for many chronic diseases, including cancer, they merely shrugged their shoulders and said, "we have no idea." They proceeded to prescribe him multiple medications and sent him on his way.
After leaving the hospital, he felt dejected and lost. A distinct disease may not have been crippling Sean’s body, but he felt like he was dying. He had no answers. He had no path to get better. All he had was a bag of medications, an extensive list of side effects, and a reminder to “Come back if things get worse.”
But what about getting better? What about getting back to feeling energized and healthy and 42? The medications were just treating the symptoms. What about the causes?
This pivotal moment created a hunger for answers to these questions for Sean. Sean turned to educate himself on the concepts of holistic health, whole body health, integrative and plant-based medicine, diet’s role in health, meditation, the importance of mental & spiritual health… You name it, he read books, researched, and centered his life around it.